Becoming Our Best
THE RIGHT TIME AND PLACE
How many of us have had unsatisfactory (or miserable) results as a result of hurried conversations? Lots of us, I believe. It seems key to me to consider:
• It's better not to have a conversation than to have a quickie that makes things worse.
• Remembering that sensitive topics are best covered in private, and if conflict is involved, on "neutral turf" (not at either person's office).
• Jointly selecting the time and place is a good beginning to a meeting.
• Collecting my thoughts and writing down the key points I want to cover will ensure that they get covered; and that the other person's time is not wasted.
• Listening attentively to both verbal and non-verbal language of the other person is the key to successful communication.
• If near-perfect clarity is desired, writing a letter to the other person with your version of what was agreed upon will get best results.
Author: Bruce Johnsen Management Consultant:
824 Munras Ave Suite G
Monterey, CA 93940
831-373-5969
bruce@brucejohnsen.com
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